bv44 Privacy Policy — How We Collect, Use, and Safeguard Your Personal Information

1 Introduction

bv44 ("we", "us", "our") operates the online cricket betting and casino platform available at https://bv44.io, serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. We are committed to protecting the privacy and security of all personal information entrusted to us by our players and by visitors to our platform.

This Privacy Policy sets out in formal, plain English the basis on which bv44 collects, stores, uses, and discloses personal data obtained from players and platform visitors. It also explains the rights available to you in respect of your personal data and how to exercise those rights.

This policy should be read alongside bv44's Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference.

2 Personal Data We Collect

bv44 collects the following categories of personal data in connection with the provision of its services:

2.1 Identity and Contact Data

• Full legal name as it appears on a government-issued identification document;
• Date of birth (used to verify that you are at least 21 years of age);
• Residential address, including city and district (e.g., Dhaka, Chittagong, Sylhet);
• Email address;
• Mobile phone number registered with your bKash, Nagad, or other mobile financial services account.

2.2 Identity Verification (KYC) Data

• Copies of government-issued photo identification documents (National ID Card, Passport, or Driving Licence);
• Proof of residential address documents (utility bills, bank statements, or official correspondence);
• Proof of payment method ownership (screenshots of registered bKash or Nagad wallet accounts);
• Selfie photographs submitted for enhanced identity verification purposes, where requested.

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts in Bangladeshi Taka (৳ BDT), dates, and payment method references;
• Mobile financial services account references (bKash account number, Nagad account number, Rocket account number, Upay account number);
• Bank account details where bank transfer methods are used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank);
• Bonus claim records and wagering history.

2.4 Account and Usage Data

• Your chosen username and encrypted account password;
• Account login timestamps and session duration records;
• Betting and gaming activity records, including markets selected, stakes placed, game sessions initiated, and outcomes;
• Responsible gaming tool settings, including any deposit limits, session reminders, cooling-off periods, or self-exclusion requests you have activated;
• Customer support communications between you and the bv44 support team.

2.5 Technical and Device Data

• Internet Protocol (IP) address;
• Device type, operating system, and browser type and version;
• Referring URL and exit URL;
• Pages viewed on the bv44 platform and time spent on each page;
• Cookie identifiers and similar tracking technology data (see Section 7).

3 How We Collect Your Data

bv44 collects personal data through the following channels:

• Direct registration: Data you provide when creating a bv44 account, including your name, date of birth, email address, and mobile number.
• Identity verification submissions: Documents and images you upload in response to a KYC verification request.
• Platform activity: Data generated automatically by your use of the bv44 website, including betting activity, game sessions, and account transactions.
• Payment processing: Transaction data received from bKash, Nagad, Rocket, Upay, and bank transfer partners when you make deposits or request withdrawals.
• Customer support interactions: Records of communications between you and the bv44 support team via live chat or email.
• Technical data collection: Automatically collected device and network data via server logs, cookies, and similar technologies when you browse the bv44 platform.
• Third-party fraud and verification services: Information received from third-party identity verification and fraud detection partners where necessary to confirm your identity or protect the integrity of the platform.

4 Lawful Basis for Processing

bv44 processes your personal data on the following lawful bases:

5 How We Use Your Personal Data

bv44 uses the personal data we collect for the following specific purposes:

• Account management: To create, administer, and maintain your bv44 player account, including processing your bv44 Login credentials and keeping your account details up to date.
• Payment processing: To facilitate deposits and withdrawals in Bangladeshi Taka (৳ BDT) via bKash, Nagad, Rocket, Upay, and supported banking partners.
• Identity verification: To verify that you are at least 21 years of age and that the identity information you have provided is accurate, in compliance with our KYC obligations.
• Fraud and money-laundering prevention: To detect, investigate, and prevent fraudulent activity, account misuse, money laundering, and other prohibited conduct in accordance with our Terms & Conditions.
• Responsible gaming: To monitor betting and gaming activity for signs of problem gambling, to apply responsible gaming tools requested by you, and to contact you where we have genuine concern about your wellbeing.
• Customer support: To respond to your enquiries, complaints, and support requests, and to maintain records of our communications for quality assurance and dispute resolution purposes.
• Marketing (with consent): To send you promotional communications about bv44 bonuses, new games, cricket betting markets (including BPL, IPL, T20 World Cup, and Bangladesh Tigers matches), seasonal promotions, and relevant platform updates, where you have opted in to receive such communications.
• Platform analytics: To analyse how players use the bv44 platform so that we can improve performance, fix technical issues, and develop new features that better serve the Bangladeshi player community.
• Legal compliance: To comply with applicable laws, respond to lawful requests from competent authorities, and enforce our Terms & Conditions.

6 How We Share Your Personal Data

6.1 bv44 does not sell, rent, or trade your personal data to any third party for independent marketing or commercial purposes.

6.2 We share personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the purposes described in this policy:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank, to facilitate the processing of deposits and withdrawal requests.
• KYC and identity verification providers: Third-party services used to verify the authenticity of identification documents and to confirm player identity as part of our anti-fraud and compliance obligations.
• Fraud detection and risk management partners: Specialist third-party services used to identify and prevent fraudulent account activity, bonus abuse, and money-laundering attempts.
• Game content providers: Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data necessary for game delivery and technical support. These providers do not receive personally identifiable information beyond what is technically required for game session management.
• IT infrastructure and cloud service providers: Hosting, database, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Legal and professional advisors: Solicitors, accountants, and other professional advisors where necessary for legal proceedings, regulatory compliance, or corporate governance purposes.
• Law enforcement and regulatory authorities: Where bv44 is required or permitted by applicable law to disclose personal data in response to a lawful request, court order, or regulatory obligation.

6.3 All third parties with whom bv44 shares personal data are required to maintain the confidentiality and security of that data and to process it only for the specific purposes for which it was shared.

7 Cookies and Tracking Technologies

7.1 bv44 uses cookies and similar technologies (including web beacons and local storage) on the bv44 platform to deliver a reliable, personalised experience for Bangladeshi players.

7.2 The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to your bv44 account, security tokens, and cookies required for the processing of deposits via bKash and Nagad. These cookies cannot be disabled without preventing use of the platform.
• Functional cookies: Used to remember your preferences such as your preferred language setting, display options, and responsible gaming tool configurations. Disabling these cookies may reduce platform functionality.
• Analytics cookies: Used to collect anonymised information about how visitors navigate the bv44 platform — for example, which game categories are most viewed and how players move through the bv44 Login and deposit flows. This data is used exclusively to improve the platform and is not linked to your identity.
• Marketing cookies: Used to measure the effectiveness of promotional campaigns, including cricket betting promotions tied to BPL and IPL seasons, and to ensure that promotional communications you receive are relevant to your account activity. Marketing cookies are set only where you have consented to marketing communications.

7.3 You may manage your cookie preferences by adjusting the settings in your web browser. Most modern browsers allow you to refuse cookies, delete existing cookies, or receive a notification before a new cookie is set. Please note that refusing strictly necessary cookies will prevent you from using core bv44 platform features, including bv44 Login.

8 Data Security

8.1 bv44 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

8.2 Our key security measures include:

• 256-bit SSL (Secure Sockets Layer) encryption applied to all data transmitted between your device and the bv44 platform;
• Encrypted storage of all passwords — bv44 never stores passwords in plain text;
• Strict role-based access controls limiting access to personal data to authorised bv44 personnel only;
• Regular security audits and penetration testing of the bv44 platform infrastructure;
• Multi-factor authentication requirements for internal administrative access to player data systems;
• Mandatory data protection training for all bv44 staff who handle personal data.

8.3 While bv44 takes all reasonable precautions to safeguard your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own bv44 Login credentials. If you suspect that your account has been accessed without your authorisation, you must contact bv44 support immediately at [email protected].

9 Data Retention Periods

9.1 bv44 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to any overriding legal, regulatory, or contractual retention obligations.

9.2 The following retention periods apply:

9.3 Upon expiry of the applicable retention period, personal data is securely and permanently deleted from bv44 systems, or anonymised in such a manner that it can no longer be linked to any identifiable individual.

10 Your Data Protection Rights

10.1 As a player on the bv44 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the bv44 data protection team at [email protected]. We will respond to all rights requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of all personal data that bv44 holds about you, together with an explanation of the purposes for which it is being processed.
• Right to Rectification: You have the right to request that bv44 correct any inaccurate or incomplete personal data held about you without undue delay.
• Right to Erasure: You have the right to request that bv44 delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent and no other lawful basis exists for continued processing. This right is subject to any overriding legal retention obligations.
• Right to Restriction of Processing: You have the right to request that bv44 restrict the processing of your personal data in certain circumstances, for example while the accuracy of data you have contested is being verified.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to bv44 in a structured, commonly used, machine-readable format, and to transmit that data to another service provider where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where bv44 is relying on legitimate interests as the lawful basis for processing. You also have an unconditional right to object to the use of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where bv44 processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

11 Children's Privacy and Under-21 Policy

11.1 The bv44 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21.

11.2 If bv44 becomes aware, through KYC verification or otherwise, that a player is under 21 years of age, the account will be immediately suspended, all funds will be returned to the payment method of origin, and all personal data associated with the account will be deleted from our systems as soon as practicable, subject to any mandatory legal retention obligations.

11.3 If you believe that a person under 21 years of age has registered a bv44 account, please notify us immediately at [email protected] so that we may take appropriate action without delay.

12 Third-Party Links and Embedded Content

12.1 The bv44 platform may contain references to game providers and sports data partners (such as Pragmatic Play, Evolution Gaming, Spribe, and live cricket data feeds for BPL and IPL markets). These references are purely informational; bv44 does not host outbound links to external websites within its gaming and betting interfaces.

12.2 bv44 accepts no responsibility for the privacy practices or data protection standards of any third-party entity referenced on or integrated within the platform. If you interact directly with a third-party service, your use of that service is governed by its own privacy policy, which we encourage you to review independently.

13 Changes to This Privacy Policy

13.1 bv44 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform functionality. The current version of this policy is always available at https://bv44.io/privacy-policy.

13.2 Where an amendment to this Privacy Policy is material — meaning it substantively changes how we collect, use, or share your personal data — bv44 will notify registered players via email to the address held on their bv44 account at least 7 days before the change takes effect.

13.3 Your continued use of the bv44 platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not accept the revised policy, you must cease using the platform and may request account closure in accordance with the Terms & Conditions.

14 Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or the manner in which bv44 processes your personal data, please contact us using the details below. All data protection enquiries are handled in English.

Data Protection Contact: [email protected] (plain text — not a clickable link)

Subject Line: Please include "Privacy Policy Query" or "Data Rights Request" in the subject line of your email so that your message is directed to the correct team.

Response Time: bv44 aims to acknowledge all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6) and to provide a full response within 30 days.

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This Privacy Policy was last reviewed and updated on 1 January 2026. bv44 is committed to maintaining the highest standards of data protection for all players in Bangladesh. For adults aged 21 and above only.